Terms and Conditions
Sales and delivery
The experience ticket and order confirmation are always sent to the email address provided.
Responsibility for the experience ticket is transferred to you as the consumer at the time you receive the ticket.
When you have paid for an experience, the experience ticket is always sent to the email address provided. If you do not receive an email, you should first check whether our email has ended up in your spam or promotions folder. If it is not there, you can contact us directly and get help.
Responsibility for the experience ticket is transferred to you as the consumer at the time you receive the ticket by email, and you should therefore check as soon as possible whether the content of the email and the experience ticket matches the order and order confirmation.
Prices
VAT
All prices on RIB62 are stated in DKK and include VAT. Exceptions are experiences that, based on their content and nature, are exempt from VAT, cf. the rules of the VAT Act.
Experience gift card
Our gift card is a gift card for a specified amount that can be used as a means of payment.
Our gift cards cannot be combined and must therefore be used individually. Please also note that discount codes cannot be used when purchasing gift cards.
We reserve the right to cancel the order if this is not observed.
Price and typographical errors
We reserve the right to cancel the order if this is not observed.
Price and typographical errors
We take reservations for price and typographical errors on our website, social media, newsletters and other email communications, and reserve the right to cancel the order if it is a significant and/or obvious error.
Cancellation policy
If you choose to cancel
With more than 7 days to the experience, you can rebook by contacting us directly. However, some experiences have special rules for rebooking, e.g. for overnight stays and for experiences that require a long preparation time, and there may therefore be a few exceptions. This will be stated under Rules and security on the experience's product page.
If there is less than 48 hours left for the experience, the experience cannot be rebooked. Please note that experiences often involve preparations that involve expenses that must be covered, and you cannot therefore get a refund for the experience.
On the day: If something unforeseen has occurred immediately before or on the day of the experience (e.g. illness), please contact the experience manager so that they know that you will not participate anyway. You will find the contact details in your booking confirmation. Alternatively, you are generally welcome to give your ticket to another party.
Weather conditions
Safety and good conditions are top priority. Therefore, weather conditions may sometimes cause the experience to be replaced by a similar experience. Example. Hestur - Klæmintsgjógv world largest sea cave can be replaced with Nólsoy - Fountain woman. These two tours are very similar in terms of the nature and wildlife. Should the weather make it impossible to hold the experience, the experience manager will contact you so that you can find a new date together.
If the Experience Manager chooses to cancel
Naturally, our Experience Manager will do everything possible to ensure that the experience can take place. However, unforeseen events such as illness, road conditions, or similar circumstances may arise where cancellation is unavoidable.
In some cases, it may also be necessary to change the tour’s destination or starting location, for example due to weather and sea conditions. If this happens, we will do our best to offer a similar experience departing from an alternative location.
Should a cancellation or change become necessary, you will be contacted by the responsible person using the email address provided during your booking.
It is the customer’s own responsibility to check their email for any updates before leaving home to meet us. Changes may be announced at short notice, and it is important to stay informed to ensure you arrive at the correct place at the correct time.
No refunds will be issued if the customer has failed to read or respond to a message we have sent to the email address provided.
If the person responsible for the experience chooses to cancel due to too few participants, planning errors or similar, the cancellation must be made no later than 6 hours before the start of the experience. Regardless of when the cancellation takes place, alternative booking dates must be available and if this is not the case, you are entitled to a refund for your experience.
For cancellations and questions regarding this, you are always welcome to contact us.
Security
Through our software supplier Holdbar, we use SSL, which means that your credit card information is processed encrypted.
If you pay by credit card, you are protected against misuse because you can reject a payment through your bank. In addition, you have no deductible in the event that the credit card is misused in an online store that uses SSL. RIB62 uses SSL, which means that your credit card information is processed encrypted.
Health and safety Recommendations
For customers with back issues or similar health concerns, we recommend exercising caution or avoiding our boat tours.
For pregnent women we recommend exercising caution or avoiding our boat tours. Participation is at the customer’s discretion and risk, and we assume no responsibility for health-related issues arising during the tour.
The boat tours is not suitable for children under 7 years old.
Customers are responsible for arriving at the designated location on time, following the safety instructions provided by our team, and ensuring they are physically fit to participate in the tour.
All participants must arrive no later than 15 minutes before the scheduled start time of the tour. The tour will begin as planned, and we do not wait for participants who arrive late.
RIB62 is not responsible for delays or inability to join the tour due to late arrival or personal health issues.
Liability & Insurance
RIB62 assumes no responsibility for any injuries, accidents, or damages that may occur during tours. By booking with us, customers agree to release RIB62 from liability for such incidents.
Indemnification
Customers agree to indemnify and hold RIB62 harmless from any claims, damages, or losses resulting from their breach of these Terms or negligence.
Requirements upon arrival at the experience
Please arrive at least 15 minutes before the start time of the experience. When arriving at the experience, you must be able to document your booking via your ticket or booking confirmation.
Personal information
- We register your personal information for the purpose of being able to deliver the item to you.
- The personal information is registered with RIB62 and stored for five years, after which the information is deleted.
When you purchase an experience on RIB62, we need the following information:
- Name.
- Address.
- Email address.
- Phone number.
We register your personal information for the purpose of being able to deliver the item to you. We ask for your phone number to be able to provide you with good service if something unforeseen happens when delivering your order confirmation, when sending the gift box or on the day of your experience.
The personal information is registered with RIB62 and stored for five years, after which the information is deleted. If you have used your experience in the meantime, we will delete most of your information 30 days after the experience or redemption of your experience certificate from the experience manager. We must continue to store your name and address for five years according to the Danish Accounting Act. When personal information is collected via our website, we ensure that it always happens with your express consent, so that you are informed about what information is collected and why.
We do not store and transmit customer information encrypted. Information provided to RIB62 is not disclosed or sold, and we do not register any sensitive personal information. As a registered customer of RIB62, you always have the right to object to the registration, and you have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this regard should be directed to RIB62 via e-mail.
Your rights
In connection with purchases, identity and transaction information is stored in accordance with the legislation in force at any time.
If your information is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.
Cookies
RIB62 uses cookies to optimize the website and make your visit easy. You can delete cookies from your computer at any time.
We will display a table with the cookies that are set.
Log statistics
RIB62 uses log statistics, which collects information that can provide a picture of how many visitors we have, where they come from, and where on the website they leave. The log statistics are only used for the purpose of optimizing RIB62